Quite a post Cheryl. I am not familiar enough with Onkyo's business aspect; only what I mainly learned from
M Code, who is the Onkyo business affairs expert here.
What I do know are the various Onkyo/Integra products I own/owned over the last seven years or so. ...And the several issues many many owners had to go through during that time and still today.
It is very unfortunate because the reliability of their AV receivers and SSPs from the last several years have endured a huge blow.
We can talk about this feature or that feature, new and old, but if the reliability of the product is in jeopardy everything else don't mean much @ all.
It is in their court yard now in regards to what they are going to do going forwards with their longtime customer supporters and the newer ones.
Us, all we can do is to relate our experiences; so that future customers are aware.
We cannot predict the future only have a view of it based on the past.
I never tried AccuEQ myself, and neither MCACC from Pioneer. I only know some from what owners of both different systems said on audio forums.
...And of course from Onkyo's and Pioneer's own websites.
Reliability is priority number one, before anything else. ...Just like us humans who need to be solidly healthy (physically and mentally) before we can truly enjoy our wealth (financial & social). Without heeling our
"cicatrices" first, the joy ahead ain't the same. ...Understandably so.
My best wishes to Onkyo/Integra in their future building prospect. ...And money is not the ultimate goal to all ends, the customer's satisfaction is; then the money automatically follows, just like Oppo.
Pioneer still remains, Onkyo/Integra is still surviving financially wise (as M Code well explained it), and today takes care of itself without worrying about the past and future but remembering it (the past), and from that we build (plan) for a better future.