[woody777]

Watching TV (both live and recorded) and Windows 7 Media Center randomly shuts down and restarts.


It hasn't happened much... twice, maybe three times? But it IS rather annoying.


Anybody have this issue? A search (even on Google) brought up nothing. Maybe it's just a little hiccup and nothing to worry about?

 

[jong1]

It means it is "bluescreen"'ing. You probably do not see the bluescreen if it is set to restart afterwards, but there should be something in the event viewer that may or may not give a hint to the problem.


There are many reasons not limited to:


- bad driver installation or faulty driver (try clean installing the latest driver)

- faulty memory

- overclocking memory, GPU or CPU too much

- Just wrong timing in the BIOS for CPU, chipset or memory

- overheating


It is something to worry about and should not happen.

 

[woody777]



Quote:
Originally Posted by jong1 /forum/post/18154959


It means it is "bluescreen"'ing. You probably do not see the bluescreen if it is set to restart afterwards, but there should be something in the event viewer that may or may not give a hint to the problem.


There are many reasons not limited to:


- bad driver installation or faulty driver (try clean installing the latest driver)

- faulty memory

- overclocking memory, GPU or CPU too much

- Just wrong timing in the BIOS for CPU, chipset or memory

- overheating


It is something to worry about and should not happen.

Thank you.


-Drivers were all installed cleanly and are up-to-date.

-Not sure about memory... or how to check.

-No overclocking, GPU is set to max memory in bios

-Timing... possibly. My board technically only supports 1333 memory, but I installed 1600. I didn't make any bios changes (most settings are defaulted to auto) and it just "worked"

-I don't think overheating is an issue


I opened the event viewer and I had two errors. I have no clue what the second error might be. The first is most likely the culprit since I was in media center and I was using the HDHomerun:


Event 3, ehRecvr

TV tuner encountered an error. (0xc0040524) Silicondust HDHomeRun Tuner 1018D369-1


Event 1000, Application Error

Faulting application name: ehshell.exe, version: 6.1.7600.16385, time stamp: 0x4a5bccdc

Faulting module name: audiokse.dll, version: 6.1.7600.16385, time stamp: 0x4a5bdac9

Exception code: 0xc0000005

Fault offset: 0x00059cfa

Faulting process id: 0x%9

Faulting application start time: 0x%10

Faulting application path: %11

Faulting module path: %12

Report Id: %13

 

[jong1]

Did you look in the system event log and the application event log?


If you have >2GB installed, especially in 4 banks the default BIOS settings may well not be good enough and you may need to tweak timings and voltages.


To test your system in general (memory and CPU and chipset) try running Prime95 ( http://www.mersenne.org/freesoft/ ) overnight or better 24 hours using "Blend" on all cores simultaneously and see if you get errors. After you have installed read "stress.txt" in the program folder for more info. It is not a guarantee, but if your PC holds up to that it is pretty solid! NB: this will not eliminate sound card, GPU or tuner driver problems.

 

[mike_311]

i am having a similar issue with crashing during sleep that is related to video drivers, you can check out a program called Who Crashed.

http://www.resplendence.com/whocrashed


it will analyze the crash dumps and present them in terms you can understand.

 

[woody777]



Quote:
Originally Posted by jong1 /forum/post/18155209


Did you look in the system event log and the application event log?


If you have >2GB installed, especially in 4 banks the default BIOS settings may well not be good enough and you may need to tweak timings and voltages.


To test your system in general (memory and CPU and chipset) try running Prime95 ( http://www.mersenne.org/freesoft/ ) overnight or better 24 hours using "Blend" on all cores simultaneously and see if you get errors. After you have installed read "stress.txt" in the program folder for more info. It is not a guarantee, but if your PC holds up to that it is pretty solid! NB: this will not eliminate sound card, GPU or tuner driver problems.

Yes, I just checked the rest of the logs. I think Win7 sums up all event logs in Event Viewer. I did find the errors listed again in the application event log.


I have 4GB installed in two banks.


Thanks for the suggestions on programs to run (you too mike_311). I'm going to post this in the Silicon Dust forums as well. I'm pretty sure my issue is with the HDHomerun and ehRecvr - I had an issue yesterday and unfortunately had to do a complete reinstall.

 

[jong1]



Quote:
Originally Posted by woody777 /forum/post/18155911


Yes, I just checked the rest of the logs. I think Win7 sums up all event logs in Event Viewer. I did find the errors listed again in the application event log.

Really? No Error around the time of the reboot in the system log. I would definitely expect one or more, especailly a "Bugcheck". Filter the system log on "error" to make it easier.

 

[woody777]



Quote:
Originally Posted by jong1 /forum/post/18156067


Really? No Error around the time of the reboot in the system log. I would definitely expect one or more. Filter the system log on "error" to make it easier.

The system didn't reboot. Media Center just restarted. Not sure if that would trigger a system log error, but it did trigger a media center log error.

 

[jong1]

Oh, right. I completely misunderstood your first post. Ignore everything Mike and I have written!


I would say this is probably a driver issue with your audio, tuner or video card. The second error your report suggests it may be an audio driver issue, but I'm guessing at this point and do not use Windows Media Center, so others will be able to help better.

 

[jong1]

I did find this:

http://www.avsforum.com/avs-vb/showt...4#post17950874


Wo0zy may be able to help you (say hi from me!).

 

[woody777]



Quote:
Originally Posted by jong1 /forum/post/18156173


I did find this:

http://www.avsforum.com/avs-vb/showt...4#post17950874


Wo0zy may be able to help you (say hi from me!).

Thanks for your help jong1!


Sorry I wasn't super clear in the OP that only WMC restarted, not Windows.


Interesting post from Wo0zy... same issue it seems, except I wasn't switching inputs at the time. Actually, I wasn't doing anything at all!


I've got the guys at Silicon Dust monitoring the tuner and I'm ready to give them the exact time if it happens again.

 

[woody777]

Figured I should bump this thread rather than starting a new one...


I'm still getting some random Windows Media Center restarts... not Windows... just MC.


I got two restarts this morning. If I check event viewer I get errors on the following:


audiokse.dll 6.1.7600.16385

 

[rob316]



Quote:
Originally Posted by woody777 /forum/post/18173576


Figured I should bump this thread rather than starting a new one...


I'm still getting some random Windows Media Center restarts... not Windows... just MC.


I got two restarts this morning. If I check event viewer I get errors on the following:


audiokse.dll 6.1.7600.16385

 

[woody777]

Thanks rob316. I'll try to reinstall those drivers.


Any advice on how to properly uninstall the chipset drivers? Do I have to click on all four instances in device manager and uninstall? Any chance both errors could be caused by the video drivers? I know it gave the driver for the chipset, but that error seemed audio related and the graphics driver carried both...

 

[HTPC4Ever]

Personally, I would start over... reinstall windows. But that is me... or do more research on your system and see if there are issues with the audio or video drivers. Could be an update would solve the issue... or beta drivers....

 

[Zyzzyva100]

This happened to me, and I was getting some BSOD's too. Turns out that one stick of RAM was bad. I ran memtest86 and got a bazillion errors on the second stick. Once I took that stick out the errors and crashes stopped (have since RMA'd and gotten a replacement).


So my advice would be to checkout memtest86 and let it run overnight. If theres any errors you probably have your culprit.

 

[woody777]



Quote:
Originally Posted by Zyzzyva100 /forum/post/18180127


This happened to me, and I was getting some BSOD's too. Turns out that one stick of RAM was bad. I ran memtest86 and got a bazillion errors on the second stick. Once I took that stick out the errors and crashes stopped (have since RMA'd and gotten a replacement).


So my advice would be to checkout memtest86 and let it run overnight. If theres any errors you probably have your culprit.

WMC was crashing or Windows? It's happened to me 9 times (according to event viewer).


8 times I get this:


Faulting application name: ehshell.exe, version: 6.1.7600.16385, time

stamp: 0x4a5bccdc

Faulting module name: audiokse.dll, version: 6.1.7600.16385, time

stamp: 0x4a5bdac9

Exception code: 0xc0000005

Fault offset: 0x00059cfa

Faulting process id: 0x%9

Faulting application start time: 0x%10

Faulting application path: %11

Faulting module path: %12

Report Id: %13


1 time I get this:


Faulting application name: ehshell.exe, version: 6.1.7600.16385, time

stamp: 0x4a5bccdc

Faulting module name: igdumd32.dll, version: 8.15.10.2057, time stamp:

0x4b5e4895

Exception code: 0xc0000005

Fault offset: 0x000a6d9a

Faulting process id: 0x%9

Faulting application start time: 0x%10

Faulting application path: %11

Faulting module path: %12

Report Id: %13

 

[kalex]

it looks like igdumd32.dll is part of intel HD graphics drivers. and audiokse.dll is part of WASAPI driver. you might want to reinstall video drivers, maybe something is corrupt there.

 

[woody777]

What is the WASAPI driver? Could the video driver reinstall fix both issues?

 

[kalex]

WASAPI is windows way of dealing with exclusive audio. the way i understand it is that when application wants to get exclusive control it uses WASAPI to talk to audio device. so it looks like something craps out there. how many audio devices do you have in your system? are you using H55 and i3 or something else. can you provide your specs?