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I need help here guys!
I sold an XG 135 projector to a customer in Grandview, Mo, which is close to Kansas City, Mo. Despite careful packing in a crate, it arrives damaged. I send out a second XG 135 retubed, with more packing material.
Tinkle, tinkle, the customer uncrates it and finds glass all over the inside of the projector. Smashed tube.
The customer is not comfortable in popping the chassis open to find out which tube it is.
We either have a choice here to send both projectors back, or I can send him a tube and have him find someone to retube it.
He's been really patient (and I'm losing my mind with these &^%$^& trucking companies), and I'd like to get him running sooner than later.
Can anyone help? I'll pay good cash money for a repair. Have tubes in stock...
Need an answer ASAP so that we can decide on which direction we're going to take.
Note to NEC XG sellers: I have had more XG tubes get smashed in shipping than any other set. They always snap right where the yoke meets the tube bell. I had one shipped to me on the weekend that was smashed as well, but at least that one was a burnt blue tube...
Pack these projectors very well before shipping and insure the heck out of them.
Curt
I sold an XG 135 projector to a customer in Grandview, Mo, which is close to Kansas City, Mo. Despite careful packing in a crate, it arrives damaged. I send out a second XG 135 retubed, with more packing material.
Tinkle, tinkle, the customer uncrates it and finds glass all over the inside of the projector. Smashed tube.
The customer is not comfortable in popping the chassis open to find out which tube it is.
We either have a choice here to send both projectors back, or I can send him a tube and have him find someone to retube it.
He's been really patient (and I'm losing my mind with these &^%$^& trucking companies), and I'd like to get him running sooner than later.
Can anyone help? I'll pay good cash money for a repair. Have tubes in stock...
Need an answer ASAP so that we can decide on which direction we're going to take.
Note to NEC XG sellers: I have had more XG tubes get smashed in shipping than any other set. They always snap right where the yoke meets the tube bell. I had one shipped to me on the weekend that was smashed as well, but at least that one was a burnt blue tube...
Pack these projectors very well before shipping and insure the heck out of them.
Curt