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Thanks in advance for the help. I'll try to make it as brief as possible.
Handyman installed my in ceiling 7.1 surround system. Because the speaker wires were not labeled, he plugged them in one at a time to see which speaker was doing what. All were working fine as he tested them (could be he was plugging in rear surrounds to fronts on the receiver to see which wire went where - not sure). Regardless, all speakers working then we noticed the rear surrounds were not pumping out any sound. Zone 2 is turned off. Tried the test, test is working fine for all speakers include rear surrounds. It's set to music 7.1. We are puzzled. Even my subwoofer is outputting less power than when he was testing it (it was dancing on my wood floors even at level 6/10; had to now put it at 10 to feel much of anything). So we called Yamaha, and they had me do exactly what I told them I already did (zone 2 off, music 7.1, test, restore settings, try again) and said it was defective. Get my second 675 unit and it's defective (wouldn't turn on, just three red lights). Get a third unit today, hook everything up, turn it on, and the rear surrounds still aren't working!!! The test is, once again, showing the rear surrounds are working as noise during the test is coming out like all other speakers. It's on music 7.1. I haven't messed with any setting. Zone 2 is off.
What is going on here? Am I missing a huge step? Should I be riding the short bus? I'm not an expert by any means but I consider myself to be somewhat tech savvy. On receiver #1 we tested it on my directv box playing music channels (directv is hooked to receiver via coax audio) and via apple tv (apple tv hooked directly via hdmi). This time, just directv. But it should work regardless, right?
I'm hoping someone out there can solve this mystery for me.
Oh, and my subwoofer still needs to be cranked to 10 for it to pump out bass. Frustrating.
Thanks in advance, all!
Handyman installed my in ceiling 7.1 surround system. Because the speaker wires were not labeled, he plugged them in one at a time to see which speaker was doing what. All were working fine as he tested them (could be he was plugging in rear surrounds to fronts on the receiver to see which wire went where - not sure). Regardless, all speakers working then we noticed the rear surrounds were not pumping out any sound. Zone 2 is turned off. Tried the test, test is working fine for all speakers include rear surrounds. It's set to music 7.1. We are puzzled. Even my subwoofer is outputting less power than when he was testing it (it was dancing on my wood floors even at level 6/10; had to now put it at 10 to feel much of anything). So we called Yamaha, and they had me do exactly what I told them I already did (zone 2 off, music 7.1, test, restore settings, try again) and said it was defective. Get my second 675 unit and it's defective (wouldn't turn on, just three red lights). Get a third unit today, hook everything up, turn it on, and the rear surrounds still aren't working!!! The test is, once again, showing the rear surrounds are working as noise during the test is coming out like all other speakers. It's on music 7.1. I haven't messed with any setting. Zone 2 is off.
What is going on here? Am I missing a huge step? Should I be riding the short bus? I'm not an expert by any means but I consider myself to be somewhat tech savvy. On receiver #1 we tested it on my directv box playing music channels (directv is hooked to receiver via coax audio) and via apple tv (apple tv hooked directly via hdmi). This time, just directv. But it should work regardless, right?
I'm hoping someone out there can solve this mystery for me.
Oh, and my subwoofer still needs to be cranked to 10 for it to pump out bass. Frustrating.
Thanks in advance, all!